Cancel 02 montly contract

[Anonymous]

I would like to cancel my 02 monthly contract as from today 01/02/2015 of £19. 42 month
Can't get through to 02

[MI5 · Accepted solution]

You need to contact CS http://www.o2.co.uk/contactus
We are not CS, help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Anonymous]

@Anonymous

Welcome to the Community. We are all customers here like you, we are not customer services. Please follow the advice from MI5 above noting that if your contractual period has ended you will need to give 30 days notice. you cannot do that on here.

We strongly recommend you don't cancel your direct debit until your final bill has been produced and paid or if you are in credit that they have refunded you.

[Anonymous]

If you wish to retain your current mobile number phone customer services or use Live Chat and ask for your PAC Code. http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

Also as a tip if your current phone is locked to the O2 network then unlock it free so you can use it on other networks. Http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

[Anonymous]

If you don't want to keep your number, please do NOT use Live Chat.

As @Anonymous has suggested, they are fine for a pac code to take your number to another network.

[Anonymous]

Can't get through to 02 to cancel

[Anonymous]

It can be difficult sometimes to get through.

Be patient or try tomorrow morning.


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[Anonymous]

@Anonymous what do you mean you can't get through? Call 202 on your phone, select the appropriate option and speak to the advisor. It may take a while to get through to an agent, other members have reported waits in excess of an hour but that was just after New Year.

[Anonymous]

my phone does not work, I have been on my husbands phone for over 2hrs keeps cutting off

[Anonymous]

Two hours is a long time but like @Anonymous says we have known people to be waiting 1-2 hours awaiting to be connected.