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Can't view one of my pay monthly phone contracts

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Cleo_x
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on ‎14-10-2022 16:59

on ‎14-10-2022 16:59

Not sure, if I have the right place, but I bought a phone in August 2021. Payments have been made monthly, but I can't seem to view the contract on my account to be able to view how much I have left to pay, as it isn't with the rest of my contracts. Anyone know how I can view this?

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MI5
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on ‎14-10-2022 17:04

on ‎14-10-2022 17:04

@Cleo_x 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎14-10-2022 17:04

on ‎14-10-2022 17:04

@Cleo_x 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleo_x
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on ‎14-10-2022 17:07

on ‎14-10-2022 17:07

Yeah, I knew that, but wasn't sure if anyone else had this problem and what they did to sort it. But thank you for your reply and I will wait for a response on Twitter. I did send a message them 6 hours ago, will assume they're very busy

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