cancel
Showing results for 
Search instead for 
Did you mean: 

Can't use phone number

Linalina
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello. After late payment still can't use phone number. No connection. Can't call, send messages, no internet, as well other people can't call for me, do not receive messages. 

Message 1 of 3
280 Views
2 REPLIES 2

pgn
Level 75: Digital Don
  • 37284 Posts
  • 239 Topics
  • 1700 Solutions
Registered:

That will take a few days after your overdue account has been settled before your service is restored, @Linalina - contact O2 Social Media team at the link just below if you have still have no service after 7 working days of submitting your payment.

Also consider setting up a direct debit so you do not have to remember each month, much simpler, @Linalina. Good luck!

Message 2 of 3
276 Views

MI5
Level 94: Supreme
  • 147156 Posts
  • 636 Topics
  • 28297 Solutions
Registered:

@Linalina 

Use Skype to call the specific payment management number 0800 902 0217 / 0800 032 5302 if it's gone beyond 48 hours since you paid.

Also helps to reboot your phone.

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
270 Views