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Can't unlock my old phone. Double blocked?

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Lidija
Level 1: Joiner
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on ‎21-04-2018 10:17

on ‎21-04-2018 10:17

Hi. I didn't know, that to unlock my old phone with finished contract, I had to put a request. So instead of o2 network PUK I entered my new sim PUK code few times. After I had chat with o2 community and received code for unlock, but still nothing happend! How I know, if made 3 mistakes, phone will be blocked, and how I understand, its happened with my phone! What to do next? How to unlock my phone? Why it is so difficult? 

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MI5
Level 94: Supreme
In response to gandalf147
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on ‎23-06-2018 18:30

on ‎23-06-2018 18:30

No disrespect to anyone but this thread should not be marked as solved.
It is not the answer to the question but O2 will never be able to provide the answer either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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