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Can't transfer old number to new SIM.

Chris77
Level 1: Joiner
  • 1 Posts
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Registered:
I'm new to 02, I've submitted my pac code online etc. But my old number is not moving to my new SIM/contract. I have a dual SIM phone, my old EE SIM with old number, and new 02 SIM with new number. I run my own business and really need the number constantly.
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MI5
Level 94: Supreme
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Registered:

@Chris77 

You will receive a text with a transfer date when the request is accepted, but ports don;t happen on the weekend.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

You can also call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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