Can't transfer old number to new SIM.

[Chris77]

I'm new to 02, I've submitted my pac code online etc. But my old number is not moving to my new SIM/contract. I have a dual SIM phone, my old EE SIM with old number, and new 02 SIM with new number. I run my own business and really need the number constantly.

[MI5]

@Chris77 

You will receive a text with a transfer date when the request is accepted, but ports don;t happen on the weekend.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

You can also call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.