Can't top up by phone or web

[Anonymous]

Newly activated PAYG SIM - can't top up online or via 4444. Trying to top up online gives a page titled "O2 - Error 500" with the message "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon." ...and of course a picture of that freaky-looking cat with the stick in its mouth 😞

Tried THREE different Internet browsers and two different cards - credit and debit.

Support guy on web chat said that there was "no top-up error on your account" and that "It seems to be some temporary technical error".

But - he then said that sometimes when the SIM card is new it requires a manual top-up - is this true? It's majorly inconvenient if so.....

[Anonymous · Accepted solution]

You could try a e voucher in shops that sell top ups or speak to cs on 4445

[Cleoriff]

Also the cards need to be registered on your account as it's a new one. If you can't do this yourself then as said contact CS 4445 (this is probably what he meant by a manual top up...It would only be the first time..

Look at this link

http://www.o2.co.uk/help/pay-and-go/topping-up#qs

[Anonymous]

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@Cleoriff wrote:

Also the cards need to be registered on your account as it's a new one. If you can't do this yourself then as said contact CS 4445 (this is probably what he meant by a manual top up...It would only be the first time..

Look at this link

http://www.o2.co.uk/help/pay-and-go/topping-up#qs

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How do I go about registering the card(s)? I don't see any sort of links when I'm logged into O2.

I would just buy a top-up but I'm in a very rural locale and the nearest shop that I know sells topups is a few miles away, which is why I was hoping to be able to top-up remotely...

[Cleoriff]

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@Anonymous wrote:

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@Cleoriff wrote:

Also the cards need to be registered on your account as it's a new one. If you can't do this yourself then as said contact CS 4445 (this is probably what he meant by a manual top up...It would only be the first time..

Look at this link

http://www.o2.co.uk/help/pay-and-go/topping-up#qs

---

How do I go about registering the card(s)? I don't see any sort of links when I'm logged into O2.

I would just buy a top-up but I'm in a very rural locale and the nearest shop that I know sells topups is a few miles away, which is why I was hoping to be able to top-up remotely...

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Apologies...I provided the link after making my initial statement. When I was payg I had to register three cards by phoning CS on 4445

[Anonymous]

Doesn't 4445 cost 25p to call or something? There's zero balance on the phone....!

Looks like I'll have to wait until I can get a top-up voucher from a shop.

Thanks anyway!

[Cleoriff]

OK @Anonymous 

Have a look at this other link about PAYG top ups...(I am trying hard):smileywink:  In the section by telephone there is a landline number  http://www.o2.co.uk/topup

[Anonymous]

You just beat me to it @Cleoriff

contactus

[Anonymous]

Sadly, 08456 numbers are 12p/min...!

[Cleoriff]

And finally Mike...if you have exhausted all those links I gave...try this one...It does take paypal and other payment cards

http://www.mobiletopup.co.uk/o2