Can’t start the process to keep my number on the O2 app

[Kemp0102]

I’m new to O2 today and on the app I’m trying to keep my number. I try to click on the “i’ve inserted my sim button” it loads and then does nothing. I really want to keep my number but i’m not having any luck so far. 

[MI5]

@Kemp0102 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

Guide: How to find help & contact O2