on 03-04-2020 15:22
I would really like to have a conversation with someone about my bill, but I can't get through on the phone, no one is responding to emails at this time, and the link I was sent for live chat doesn't work. Does anyone have any ideas?
Thanks!
on 03-04-2020 15:23
on 03-04-2020 15:47
If it's any comfort to you neither can I.
what has happened to chatting online?
I have phoned different help numbers but after an automated voice takes my number, tells me that the last time I phoned it was about a lost or stolen phoneis that what I want to discuss it also tells me that my call cannot be taken.
This is a telephone company that doesnt appear to have anyone on the end of a telephone. It makes huge profits. Get more people on line!
on 03-04-2020 16:04
on 03-04-2020 16:04
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 03-04-2020 18:19
on 03-04-2020 18:19
i would sugest they put a button on the website that says 'leave O2' then i can happily get myself a new deal without being too worried about this one 🙂
on 03-04-2020 18:33
on 03-04-2020 18:33
on 03-04-2020 18:33
on 03-04-2020 18:33
on 03-04-2020 18:41
on 03-04-2020 18:41
If only you could... they ignore any text to cancel (tried that last year and the year before)
Normally you just allocate a day of your life to sit on chat, plus another the following week when they don't do what they said previously and... maybe a third day later.
This year i don't fancy that. All i really wanted was to move tarriff as they want more for a SIM only than they wanted when the cost of the phone was included and I can't port O2 to O2
They won't (or in truth can't right now) talk to us so it does look like my only option is to get a PAC and leave
on 03-04-2020 18:43
on 03-04-2020 18:43
This is a new guide. Try reading it and see the number you text to cancel
Veritas Numquam Perit
on 03-04-2020 18:44
on 03-04-2020 18:44