Can't see my data allowance

[cyrillicguy]

 Hello and happy 2015:)

I've got a PayM phone line and a tablet line with O2 and not able to see my data usage be it via the myO2 website or a smartphone app. For the past 5 or so days I get the "there's a problem,  please try later"  message instead of my data allowance figures. Everything else (txt/mins,  bills,  charges,  bolt-ons etc)  displays just fine. 

Tried the O2 chat,  but they are as useless as always ("have you tried to change your browser,  sir? ",  as if I did not mention that the problem exists not just when trying to use a website, but the myO2 app as well). 

Oddly enough,  I can see my data allowances for both devices I own via the shareddata.o2.co.uk, but not via the main dashboard of myO2 website and not via the myO2 app either. 

Anyone else having a similar experience? 

Cheers

Eric

[cyrillicguy]

Cleoriff,  both of my lines affected are PayM contract ones as well. 

[Cleoriff]

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@cyrillicguy wrote:

Cleoriff,  both of my lines affected are PayM contract ones as well. 

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Yes I made a mistake when I looked quickly at what you had posted.:smileywink: However, that being so, as said I could see mine on laptop earlier... but haven't checked on my phone.

[cyrillicguy]

Cleoriff 

Is that what some of them actually say?  Never came across something like that personally,  but somehow that doesn't surprise me at all  

Seems that one of the key signs of our times is a rapidly spreading "can't do"  attitude..... 

[Cleoriff]

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@cyrillicguy wrote:

Cleoriff 

Is that what some of them actually say?  Never came across something like that personally,  but somehow that doesn't surprise me at all  

Seems that one of the key signs of our times is a rapidly spreading "can't do"  attitude..... 

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That is what some posters have told us. Quite ironic that they get paid to tell their customers that..

[Anonymous]

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@cyrillicguy wrote:

Just a thought as well... 

Lots of folks seem to be dissapointed by the O2 chat advising to phone 202 instead... I understand why ,  but... 

Should O2 not make a proper effort to make sure that regardless of how we contact them,  we would receive the same good quality of service? 

Or should I just keep dreaming on?  

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Think positive thoughts for 5 days and then if no promised follow up call -> ask why would be my avenue to deal with this. 

[Anonymous]

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@cyrillicguy wrote:

Just a thought as well... 

Lots of folks seem to be dissapointed by the O2 chat advising to phone 202 instead... I understand why ,  but... 

Should O2 not make a proper effort to make sure that regardless of how we contact them,  we would receive the same good quality of service? 

Or should I just keep dreaming on?  

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That is a huge ask and one that, for all my positivity, just cannot see it happening. live chat are the pits and basically just go to show how Telefonica rate customers. Or rather how they don't rate us. 

Some of the Customer Services have been outsourced to Capita I believe. The description I would use is "disaster". 

O2 really are snatching defeat from the jaws of victory but sadly they either can't or more likely won't acknowledge it.

As for your 5 days I wouldn't hold your breath. 

[jonsie]

I find it sad that a company which once prided itself on customer service has now descended into the realms of abject apathy shown to their customers. Live chat, I can't add to what's been said on numerous threads but their introduction was when the wheels started to fall off.

Despite this O2 regularly come out top in customer satisfaction so they must be doing something right. I had the same problem with both the app and web based version of My O2 for 3 days at the end of December but as is normally the case, the issue resolved itself without the need to contact customer service. Hope your own problem gets sorted asap.

[Toby]

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@MI5 wrote:
Mind you, I'm still waiting for a 5 day call back from the end of Nov last year

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Hi @MI5 ,

Send me a message if you need me to chase that