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Can't see bills after leaving o2

Oldcustomer
Level 1: Joiner
  • 1 Posts
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Registered:

I just left O2 and kept my number.

 

I just got a bill notification on my text yesterday. I tried viewing it today, but it seems that O2 has already locked me out of everything?

 

Like, I'd like to view my bill? It's a very basic thing, even for a customer who'd left. Can't even contact O2 because I'm locked out of the live chat.

 

I can still sign in (though only with my phone number and text message with a code - no longer with my usual username). It looks like I can view my bills because there's a link in the nav to bills. When I click it, it just puts me back on the login page.

 

Really really frustrating. O2 basically locked me out without a way to see my last bill.

 

Could anyone advise how I can view my bills please? I am not going to pay £2 for a paper bill. I don't want to pay just to see my bill.

 

Many thanks for any help

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MI5
Level 94: Supreme
  • 127035 Posts
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Registered:

@Oldcustomer 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127035 Posts
  • 614 Topics
  • 21919 Solutions
Registered:

@Oldcustomer 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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