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Level 1: Joiner
Posts: 1
Registered: ‎09-12-2020
Accepted Solution

Can't receive texts or send them

I've got a Sony XA1 Ultra I can't receive texts or send them. My bill is up to date from 07/12/20. Can you please help me

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Can't receive texts or send them


Check help here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 42: Skillful
Posts: 2,404
Registered: ‎04-04-2012

Re: Can't receive texts or send them


Can you check for an update to Carrier Services which was pushed via Google around the 7th December??
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts