Can't receive texts or calls

[Anonymous]

Hi,

my son can make calls and send texts but he cant receive either

Is this due to the ongoing faults ??

I'm also on o2 and my services are OK.

Why aren't we both affected ?

[jonsie · Accepted solution]

It's possible as the problem is affecting certain numbers and is not geographical.

[Anonymous]

ok thanks I'll hold out and keep checking for updates

[Toby]

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@Anonymous wrote:

OK thanks I'll hold out and keep checking for updates

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Hi dyl04,

That's exactly what you should be doing

Sorry for the frustration and hopefully we'll have some good news soon.

Toby (Coordinator)

[Anonymous]

hi i cant recieve txts or calls or send txt and calls either want to know whats wrong

[Anonymous]

Thanks its more frustraing that its my sons phone

[jonsie]

All explained above and here : http://status.o2.co.uk/

[Anonymous]

theres a fault apparently it did this a while ago its frustrating !!

Another game of wait and see

[Anonymous]

I have no signal - and haven't had all day.

I've checked O2 live network coverage and it says that everything is fine - I can't chat to a guru as they're all busy. 

Am getting very frustrated. 

[jonsie]

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@Anonymous wrote:

I have no signal - and haven't had all day.

I've checked O2 live network coverage and it says that everything is fine - I can't chat to a guru as they're all busy. 

Am getting very frustrated. 

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• Unexpected Issues
• Planned maintenance

Start Fixed Details Status

Oct 3, 2013 10:45 am

Service is improving for customers who may have been impacted by an intermittent problem when using their mobile phone from earlier this afternoon. Our engineers are continuing to monitor the situation. We apologise for any inconvenience

Ongoing