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Can't receive calls

ColeStar
Level 1: Joiner
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My phone was recently reconnected after an unpaid bill. Since then I am missing calls continually. I am receiving texts from O2 telling me that I've missed a call from a number, but my phone isn't actually ringing or showing the missed calls in the log.

 

Friends and family are telling me continually that they're unable to ring me, and that when they do it goes dead without even ringing.

 

I've tried to call o2 so many times to resolve this but can't ever get through to a human, and o2 Chat seems to have disappeared from the site, so this is just continuing and I'm unable to do anything about it. Please help - so frustrated!

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MI5
Level 94: Supreme
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@ColeStar 

Try dialling ##002#. This is the short code to cancel all diverts

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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