Can't receive calls or texts since port

[Ar22]

Hi All,

My number ported over from three on Monday 5th June. The number in my o2 is correct, I can use data and make calls. However, I can't receive any text messages and I can only receive calls from people on o2. When anyone from another network tries to call me they get a message stating that the number is not recognised.

I contacted the o2 social media team who checked with the porting team. The porting have said everything with the port looks correct and that everything has come over from three ok. They are now stating that they will check with the network team who will be in touch within 5 working days but I am worried this won't be sorted . If the port had come through correctly I'm not sure what else would be causing the issue. I have done all the usual restarting the phone and resetting network settings.

I've read a number of other posts on here with people who have had the same issue with ports from three seemingly being a common factor recently

Can someone from the o2 team please look into this and chase this up? @O2Sarah- 

Thanks

[Chloedaniel]

Hi. I am experiencing a similar issue after porting over from Sky. Please can you help me with this?

[Oxonian]

@Chloedaniel 

Does anything in Guide: Migration & porting into O2  help you ? 

[Chloedaniel]

Unfortunately not

[Chloedaniel]

Hi. I am experiencing a similar issue after porting over from Sky. Please can you help me with this?

[Enlli]

@Chloedaniel There are no staff here now. They were withdrawn  July past.

We can only keep referring you back to O2. 

[Stressed02]

What's the solution I've looked everywhere, I'm in a similar situation however O2 is not resolving it.

[Cleoriff]

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@Stressed02 wrote:

What's the solution I've looked everywhere, I'm in a similar situation however O2 is not resolving it.

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@Stressed02Answered here on your other post:

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https://community.o2.co.uk/t5/Pay-Monthly/Can-t-receive-calls-or-texts-since-virgin-migrations/td-p/... 

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[JacquiB]

I have same issue

[pgn]

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@JacquiB wrote:

I have same issue

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Contact O2, @JacquiB - Guide: How to find help & contact O2 has all the ways. Good luck.