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David2693 · ‎06-09-2022

I left EE and ported my number over to o2 on the form when I purchased my contract online.

My number has now transferred to my correct number when I call out but I can’t receive calls anymore it just goes to the old ‘EE’ voicemail.

I’ve been to settings - phone and it has the correct number, when I check I message / FaceTime it says the number will expire in 26 days 😕

Getting stressed as obviously I’d of hoped for a smooth transition.

spoke to customer services who didn’t really offer much help. i have reset phone and networks etc from my end.

can anyone from o2 help please?

@O2Lisa I saw you solved this for somebody else? Are you able to help
thanks!

Enlli · ‎18-01-2023

@JW74 Lisa is not on duty

@O2Ryan can you assist?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2Ryan · ‎18-01-2023

Thanks for the tag ill send a private message over now.

Kbanwait85 · ‎03-11-2023

I’m having the same issue - can I get a DM from someone that knows how

to fix this?

MI5 · ‎03-11-2023

No one available here anymore @Kbanwait85 sorry.

You need to persevere with O2.

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