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Can't receive Amazon OTP

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tricksterdude
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on ‎24-05-2022 08:39

on ‎24-05-2022 08:39

I'm trying to sign into my Amazon account but for some reason I'm not receiving any OTP texts from them. I'm receiving them from my bank, PayPal, authenticator apps etc just not from Amazon. Can anyone help with this?

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MI5
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on ‎24-05-2022 08:53

on ‎24-05-2022 08:53

@tricksterdude 

Some tips here Guide: Text Message Tips (not sent or received) 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎24-05-2022 08:53

on ‎24-05-2022 08:53

@tricksterdude 

Some tips here Guide: Text Message Tips (not sent or received) 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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tricksterdude
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on ‎27-05-2022 12:17

on ‎27-05-2022 12:17

I'm in touch with customer services on Twitter, they're asking for the shortcodes that Amazon uses. For anyone know what they are or should I call Amazon? 

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Cleoriff
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on ‎27-05-2022 12:59

on ‎27-05-2022 12:59

@tricksterdude 

I've had numerous Amazon shortcodes. They are different every time. They all have 6 digits but don't follow any pattern. I've had them starting with 1, 4, 7 8, and 9.  Never a problem to receive on my Samsung Note 10. 

Veritas Numquam Perit

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madasaf1sh
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on ‎27-05-2022 14:12

on ‎27-05-2022 14:12

@tricksterdude 

 

As @cleoriff says, Amazon use a variety of shortcodes, and long numbers depending on the purpose of the 2FA request. 

 

Have you spoken to Amazon at all, as it could be a blockage on their side.

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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