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Can’t pay bill

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corona_sucks
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on ‎29-11-2021 19:40

on ‎29-11-2021 19:40

Am I the only one that can’t pay my airtime bill? On my o2 app it says we can’t display your latest airtime bill please try again later and says the same thing on the website. I can’t call 202 because I haven’t paid and can’t start a conversation because all agents are busy. 

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MI5
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on ‎29-11-2021 19:42

on ‎29-11-2021 19:42

@corona_sucks 

There is a known issue with payments which O2 are working on and hope to have fixed overnight.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎29-11-2021 19:42

on ‎29-11-2021 19:42

@corona_sucks 

There is a known issue with payments which O2 are working on and hope to have fixed overnight.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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corona_sucks
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on ‎29-11-2021 19:43

on ‎29-11-2021 19:43

Oh perfect thank you!

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MI5
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on ‎29-11-2021 19:48

on ‎29-11-2021 19:48

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Moggy1
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on ‎30-11-2021 09:53

on ‎30-11-2021 09:53

Glad I'm not the only one, paid device plan fine just not airtime 

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RosieJayne1
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on ‎30-11-2021 13:24

on ‎30-11-2021 13:24

Have you had any luck yet? I'm still trying...

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Cleoriff
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on ‎30-11-2021 13:30

on ‎30-11-2021 13:30

@RosieJayne1 wrote:

Have you had any luck yet? I'm still trying...

It's still being worked on @RosieJayne1 🙄

Veritas Numquam Perit

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JayMay
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on ‎30-11-2021 13:41

on ‎30-11-2021 13:41

I'm having the same problem, It's been like it for over 24 hours now. I was able to pay my device plans with no issues, it's just the airtime section that doesn't work.

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