Can't pay bill online or automated service payment

[Anonymous]

My husband is trying to pay his airtime bill but won't accept payment, he never had problems before and we have made numerous attempts. Just keeps saying payment failed please contact our bank. But his card is working fine elsewhere. I even tried using my card and said the same thing, tried paying with the automated payment line and got refused. So after about 15 attempts he did phone his bank and they said its nothing at the banks end and they even said there has been nothing gone through from o2 to his bank to get rejected, we did manage to pay the device plan after 5 attempts at trying. Is there something wrong with the site. As I even tried making payment around someone else house and was refused. 

[Cleoriff]

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@mmcguffie wrote:

i have had a similar problem with debit cards on the website, However I have found a solution !!

Install BLUESTACKS on your pc, its an android emulator, you can use this to install the android app for O2 and it will accept debit card payments, also if you have an android phone, update to the latest version of the o2 app and you can pay via your phone

Hope this will be of help to some people at least 

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No..It doesn't work....

[Anonymous]

Has anyone found a solution to this. I've tried everyday this week to pay through the app with no joy. Today i was at the end of my tether so rang customer services only to be told they've taken other payments today so must be my card. NO IT'S NOT!!!! AARRGGHHH

To the person who said pay by DD my advice is to not be so judgemental on other peoples circumstances. If i choose to pay by debit card and its allowed and my payments are always on time then what's the issue

[jonsie]

Still an issue despite reports to the contrary. Point taken about direct debits and circumstances do vary for different people. The whole point of Direct debits is so that you don't have to worry about due dates and defaults when a payment system is put in place that isn't fit for purpose. For me it is so easy. I have no problem about salary dates matching payment due dates and it's obviously not suitable for you. 

[Cleoriff]

No-one intends being judgemental @Anonymous. Each to their own. (though DD is a part of your contract t's and c's) O2 provide  many different ways to pay however . I am annoyed on your behalf that this is still happening. Our community manager @Toby has fed all the info back to the payment team....This problem should be corrected as a matter of urgency...

[MI5]

It's not judgemental - it's an agreement you accept when you take a contract as per the T&C's.
I accept it won't suit everyone but at least there are no problems with the payments being made by DD so why put yourself through the stress?

[viridis]

The solution is to call in the first instance for that day.
If you try to pay via an online method the card will be screwed for that day on o2 systems.
And yes, the staff are completely, 100%, not interested in entertaining the idea that it's not out cards.

[Anonymous]

14/01/16 

still cannot pay online or by app ..what a joke if one more agent tells me its my card il scream !!!! no its not my card or my husbands either ( different banks ) phoned bank the rang o2 again and it declined , O2 YOU NEED TO SORT THIS OUT AND YOUR AGENTS WHO FOB YOU OFF AND MAKE YOU FEEL LIKE WE DONT WANT TO PAY A MEASLEY BILL OF £69 , OH AND THEN THEY DENYTHAT NO ONE ELSE HAS HAD PROBLEMS AGET A GRIP , YOU NEED NEW STAFF AND NEED TO TRAIN THEM IN CUSTOMER SERVICE TOO 

[MI5]

Another one for you @Toby

[Cleoriff]

I am sure we are going to see more and more posts like this.... terrible really...

[jonsie]

@Toby is trying to get more info so fingers crossed....