Solved: Can't make or receive international calls from abr...

Emeliajg1 · ‎23-09-2020

I am currently in Germany for a few months but am with O2 in the UK, and I am on the 15GB pay monthly package which includes unlimites minutes and texts.

I seem to be able to recieve texts fine but I can't call or receive calls. Can someone please help to resolve this as it's becoming very annoying now!

Thanks,

Emelia

MI5 · ‎23-09-2020

@Emeliajg1

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.

You may also have services restricted if you spend more than 63 days abroad in any 4 month period.

You need to contact O2 to discuss account issues.
All numbers are in this guide Guide: Coronavirus Community Help and Support
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-09-2020

@Emeliajg1

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.

You may also have services restricted if you spend more than 63 days abroad in any 4 month period.

You need to contact O2 to discuss account issues.
All numbers are in this guide Guide: Coronavirus Community Help and Support
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Emeliajg1 · ‎23-09-2020

Thanks! That seemed to work fine

MI5 · ‎23-09-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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