- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 07:07
Solved! Go to Solution.
Accepted Solutions
- 153060 Posts
- 652 Topics
- 29210 Solutions
on 15-03-2021 09:56
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 09:56
In that case, you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Use Skype if you don't have another phone to call from.
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 153060 Posts
- 652 Topics
- 29210 Solutions
15-03-2021 07:12 - edited 15-03-2021 07:12
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
15-03-2021 07:12 - edited 15-03-2021 07:12
Have you rebooted your phone?
Check network status here
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 07:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 07:16
- 153060 Posts
- 652 Topics
- 29210 Solutions
on 15-03-2021 07:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 07:41
Did you do a SIM swap to activate new SIM ?
Guide: Sim Swap: a mini guide 2017 update
Or you can use your old sim for now.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 09:05
- 153060 Posts
- 652 Topics
- 29210 Solutions
on 15-03-2021 09:56
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 09:56
In that case, you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Use Skype if you don't have another phone to call from.
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 10:03
- 153060 Posts
- 652 Topics
- 29210 Solutions
on 15-03-2021 10:06
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-03-2021 10:06
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

