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Can't make or receive calls while in spain

Temi
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I arrived in Spain yesterday from the UK and I can't make,receive calls and also no internet on my Samsung S9. I was told that I can you my phone in Europe like I do at home. Please advice me on what to do. Thanks 

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Cleoriff
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Hi @Temi

You may have a roaming bar applied to your account.

Contact customer services via live chat, and ask them to remove it. They open at 8am this morning

Meanwhile keep rebooting your phone, and see if that helps.

You could also manually search for another network and see if that helps. (although if you have a roaming bar, it won't)

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Temi

You may have a roaming bar applied to your account.

Contact customer services via live chat, and ask them to remove it. They open at 8am this morning

Meanwhile keep rebooting your phone, and see if that helps.

You could also manually search for another network and see if that helps. (although if you have a roaming bar, it won't)

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
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EmilieT
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Hi @Temi, are you able to use your phone as normal now, or are you still experiencing some issues? 

 

Welcome to the forum, and enjoy sunny Spain! sun

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Temi
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I can now receive and make calls. I had to call customer service and they unblocked the account so I can make, receive and go on the internet as normal in Spain. Thanks 

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Cleoriff
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As I thought.

It seems more and more of these bars are being applied. Pleased you got it removed @Temi wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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“Usually” on contracts taken from Carphone Warehouse.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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