Can’t make international calls

[SJ71]

I have tried to make International calls but can’t get through

[pgn · Accepted solution]

Are you Contract or PAYG, @SJ71?

If PAYG, check you have funds available to make the international call, adding more if needed as here: Guide How to Top Up (PAYG) 

If you are contract, and not in arrears, then contact O2 via social media using one of the ways in the link just below this post and ask them to check if, for some reason, an international bar has been applied to your account: Guide: O2 BARs 

Good luck, @SJ71.

[SJ71]

I pay monthly bills 

[pgn]

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@SJ71 wrote:

I pay monthly bills 

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This means you are a Contract customer, follow the second part of my response above and contact O2. Good luck.

[MI5]

@SJ71 

Have you got a spend cap?

You can check in your MyO2 under bolt ons.

Guide: Spend Caps & Charge to Mobile on O2