Can’t make calls

[Patchymoo]

I have a payment arrangement in place and was told several times last week everything is uptodate yet I can’t make calls or anything

[Bambino · Accepted solution]

@Patchymoo We are all customers here. 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers and instructions on how to use Skype to call 0800 numbers for free are in the link below.

Guide: Coronavirus Community Help and Support