Can’t make a call to Jersey

[Puj1]

I’ve tried calling a hotel in Channel Islands Jersey but it won’t let me 

[Puj1]

Can you help 

[pgn]

Do you have a spend cap in place, @Puj1?

Calls and texts to Jersey from O2 cost extra and are not included in your allowances:
Voice calls: 55p per minute on Pay Monthly and Pay As You Go
Text messages: 30p per text on Pay Monthly and Pay As You Go