Can't log in to My O2

[ShaunL]

I am trying to access my account online to view statements etc. however I can't remember ever having received any registration details when I first transferred to O2 from a previous provider in about December 2019.  I have created a separate account on My O2 and where it says that you can transfer other accounts across I put in my phone details as requested, receive a code on my phone but then when I use the code it says that the number is not recognised.  I therefore can't access My O2 for the number I have with O2.  Any suggestions as to how to access?

[jonsie · Accepted solution]

You would have to call CS @ShaunL 

Guide: Coronavirus Community Help and Support 

[ShaunL]

Thanks Jonsie, one of the problems is that I can't find a telephone number on the O2 website anywhere despire looking for 20 minutes or more.  Where can I find a CS number?

[jonsie]

All the numbers we have are in this link @ShaunL 

Guide: Coronavirus Community Help and Support 

[jonsie]

Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Choose any of the options given