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Can't get wifi calling working

StephenW
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Have a new O2 sim for my iPhone 11 and have activated 4G & wifi calling on the website but just get the 'to allow wi-fi calling on this account, contact O2' message.

 

Have reset my network settings several times, have waited over 24 hours, have had a call with customer services (the call handler seemed to have no idea how to resolve the problem), have checked that I'm running the latest iOS version ... but still it won't activate.

 

Does anyone have any ideas on how to resolve this?

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MI5
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@StephenW 

You need to call O2 and ask them to activate iData on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 16
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StephenW
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thanks but your message wasn't complete!

Message 3 of 16
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StephenW
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Ok - thanks. Is that different from activating 4G & wifi calling?

 

Message 4 of 16
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MI5
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@StephenW 

Yes it's required for wifi calling to work and apologies as I pressed post by mistake.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 16
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StephenW
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Cistomer services (40 mins on the call now!) don't seem to have a clue.  Have asked them to activate iData on the account but they either don't understand what iData is or are just useless.

 

Is there anything else I can suggest/ask???

Message 6 of 16
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MI5
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@StephenW 

They're just useless lately. Not sure how difficult it is to train people these days but O2 don't seem to be able to manage it.

I'll ask @O2Lisa to look at it in the morning for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 16
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StephenW
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thanks so much for your help! Really appreciate it.

Message 8 of 16
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 16
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StephenW
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So, after 65 minutes on the phone to a very nice guy from customer services, no solution!

 

He said that he'd been through all of the options available to him but couldn't understand why wifi calling wasn't working.  

 

I could scream!

 

Any help you can get me from O2 tomorrow whould be massively appreciated!

 

Thanks again.

Message 10 of 16
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