Can’t get to speak to a real person

[Kay8]

I have been trying to speak to an O2 adviser, but all to no avail. This is very frustrating. I have constantly been redirected to an automated machine. Other telephone providers are not like this.

[Cleoriff]

@Kay8 

Try this...

Numbers here for O2.  Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Bambino]

The O2 online advisors may be able to help. @O2Waqas or @O2Emma can you please assist @Kay8?

[O2Waqas]

@Bambino No problem, thank you for the tag

@Kay8 Apologies for the inconvenience caused, I will send you a private message so we can look into the query further

Thanks