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Can't get to a store due to disabilty - how obtain sim adapter

Mark_Boden
Level 1: Joiner
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I'm unable to get to an O2 branch due to a new disability.

 

I have purchased a new phone and need a new sized sim or a sim adapter as I wish to keep my number and can't afford any downtime as I need 24 hr contact with GP and hospital.

 

Can anyone help as I seem to be going in circles online and on the O2 app.

 

Much appreciated.

 

Mark

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Cleoriff
Level 94: Supreme
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Hi @Mark_Boden 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

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MI5
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@Mark_Boden 

Check if you have a triple sim that you can push out to convert to a smaller size. 

Solved: sim card - O2 Community

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Mark_Boden
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Thanks, MI5 for your speedy response.

 

Unfortunately, I'm trying to go from Nano to Micro and threw the remaining pieces of the Sim card away.

 

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Cleoriff
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@Mark_Boden 

Then you'll need to call O2, as I said in my first post.

If you are without a phone to use, you can use Skype from your PC. All info in the guide I posted.

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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@Mark_Boden 

You can buy adaptors on Amazon or use any sim card pieces to put your nano sim into.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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