on 14-05-2021 18:37
I'm unable to get to an O2 branch due to a new disability.
I have purchased a new phone and need a new sized sim or a sim adapter as I wish to keep my number and can't afford any downtime as I need 24 hr contact with GP and hospital.
Can anyone help as I seem to be going in circles online and on the O2 app.
Much appreciated.
Mark
on 14-05-2021 18:45
Hi @Mark_Boden
You need to call O2. All numbers are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 14-05-2021 18:51
on 14-05-2021 18:51
Check if you have a triple sim that you can push out to convert to a smaller size.
on 14-05-2021 23:10
on 14-05-2021 23:10
Thanks, MI5 for your speedy response.
Unfortunately, I'm trying to go from Nano to Micro and threw the remaining pieces of the Sim card away.
on 14-05-2021 23:53
on 14-05-2021 23:53
Then you'll need to call O2, as I said in my first post.
If you are without a phone to use, you can use Skype from your PC. All info in the guide I posted.
Veritas Numquam Perit
on 15-05-2021 00:07
on 15-05-2021 00:07
You can buy adaptors on Amazon or use any sim card pieces to put your nano sim into.