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Level 1: Joiner
Posts: 1
Registered: ‎04-04-2020

Can't get through to o2

I desperately need to get through to o2 to report fraud immediately as I don't want to incur additional charges as a result of this. I want to put a spend cap on just in case. First 3 times I called they said they can't take any calls. Now I got through to hold music but I've been waiting for an hr. I can't wait on this all night. Any ideas how to get hold of them? It is frustrating too that you can't manage a spend cap online.

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Posts: 100,232
Topics: 546
Solutions: 12,744
Registered: ‎04-04-2012

Re: Can't get through to o2

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,453
Topics: 729
Registered: ‎14-01-2013

Re: Can't get through to o2

@Lucycc 

According to couple of people who posted today, once you get through to hold music, it means you are in the queue. Just hold on...

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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Can't get through to o2

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Level 29: Intuitive
Posts: 4,650
Registered: ‎03-08-2018

Re: Can't get through to o2

Hi Lucycc
When you get through to customer services you may like to consider barring direct charges to your account also bar premium call charges too.
This prevents sneaky fraudulent charging you know nothing about.
Also try calling customer services early 08.00am
May have less of a wait.
Good luck and welcome to the o2 community forum


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Posts: 100,232
Topics: 546
Solutions: 12,744
Registered: ‎04-04-2012

Re: Can't get through to o2

They're closed now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,453
Topics: 729
Registered: ‎14-01-2013

Re: Can't get through to o2


@MI5 wrote:
They're closed now.

and it's dark outside rofl

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Can't get through to o2

Highlighted
Posts: 100,232
Topics: 546
Solutions: 12,744
Registered: ‎04-04-2012

Re: Can't get through to o2

They'll be open at 8 but 5000 customers will all be calling then Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)