Can't get through to insurance

[Conors21]

Unfortunately I am unable to do an insurance claim and can't get through to anyone to get this fixed as it's kinda urgent.

[Cleoriff]

@Conors21 

If it's lost and stolen then follow advice here Guide: Lost or Stolen O2 Device? - How to Report it 

For any other insurance queries then you have to contact O2

Guide: Coronavirus Community Help and Support 

[jonsie]

choose any option if you manage to get in the queue

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Conors21]

Thanks for the advice everyone; they advised I would get a call back and I am trying to be patient despite the fustration. I had to give my wifes number as i am without a functioning phone at present; hopefully will hear from them by Wednesday after chasing up tomorrow otherwise I will have to explore other options unfortunately 😕

[jonsie]

Fingers crossed for you @Conors21