Can't get through to O2 Customer Services!!!!!!

[Anonymous]

Hi

Tried calling O2 Customer Services on 202 from both my own O2 Phone and another O2 customers phone and boths go through the meuns then when being transfered to a call centre the call drops..

Been having this issue since around 4.30pm yesterday (5/11/13)

Can some from O2 call me I'm trying to downgrade my Tarifff before my bill was due today.

[Anonymous]

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@perksie wrote:

You're going to try and downgrade and upgrade to 4G all in the same day, good luck with that.

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No I am already upgraded to 4G and want to downgrade back to 3G.

[Anonymous]

You have the 4G 90 day happiness guarantee to take advantage of I'm assuming your going to use ?

[perksie]

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@Anonymous wrote:

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@perksie wrote:

You're going to try and downgrade and upgrade to 4G all in the same day, good luck with that.

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No I am already upgraded to 4G and want to downgrade back to 3G.

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That makes sense, well let's hope the phones are now fixed.

[JJ12]

still having those issue in 2021

Its a disgrace.  I am regretting changing from EE

[MI5]

@JJ12 

Try this:
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.