Can't get through to O2 Customer Services!!!!!!

[Anonymous]

Hi

Tried calling O2 Customer Services on 202 from both my own O2 Phone and another O2 customers phone and boths go through the meuns then when being transfered to a call centre the call drops..

Been having this issue since around 4.30pm yesterday (5/11/13)

Can some from O2 call me I'm trying to downgrade my Tarifff before my bill was due today.

[adamtemp64]

unfortunatly there is no way customer services can call you back from here.

You will have to persist but if it still fails send Toby a pm and they may be able to report the issue with the call system as there apear to be other threads saying there is an issue http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

[Anonymous]

Hi.

Their is live chat but I wouldn't use them
Myself for account issues but they may be able to guide you.

http://www.o2.co.uk/mobile/contactus

[Anonymous]

Hi thanks guys, just spoke to someone on chat they said theres been a fault since yesterday stopping calls coming through to them, so just  having a rant now.

[Anonymous]

Does anybody know of an email address for either the CEO department or Complaints for O2 as I'm sick of this "Mobile Service" !!

[Bambino]

You can't downgrade your tariff, aside from removing any bolt-ons. I think you can do this online in your MyO2 account page.

[adamtemp64 · Accepted solution]

on the o2 home page is a link for complaints use the impartial review service and only do it by email not the chat box that pops up mailto:complaintreviewservice@o2.com

[Anonymous]

E mail.

https://www.o2.co.uk/apps/help/help

[Anonymous]

Bambino I can because I upgrade to 4G!

and thanks adam will give it a go!

[perksie]

You're going to try and downgrade and upgrade to 4G all in the same day, good luck with that.