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Can't get through credit check- even after being with O2 for 20 years!

Crocker
Level 1: Joiner
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My dad was with O2 for twenty years until recently when my mum decided it would be a good idea to change network......I don't think that worked out right!  He now wants to go back to O2 but they won't accept his debit card. Even though he has previously been with them for twenty years....no credit problems either! It's crazy....any ideas? He is desperate to get back to O2 (not one for change!)

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MI5
Level 94: Supreme
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@Crocker 

Do you know for sure this is a credit check refusal or just an issue with accepting card payments?

It's not unusual for the website to play up at payment time.

If it is just a payment issue, going into an O2 shop to buy shouldn'y be a problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123727 Posts
  • 611 Topics
  • 19957 Solutions
Registered:

@Crocker 

Do you know for sure this is a credit check refusal or just an issue with accepting card payments?

It's not unusual for the website to play up at payment time.

If it is just a payment issue, going into an O2 shop to buy shouldn'y be a problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 43: Bright Spark
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Hi @Crocker
Did it all work out for you ok?
Hope so and welcome to the o2 community forum ❄☃️☃️


HAPPINESS IS BEE SHAPED

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Martin-O2
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Do you have any update on this @Crocker? We're happy to help if you have any more questions. slight_smile

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