cancel
Showing results for 
Search instead for 
Did you mean: 

Can’t get internet connection on phone in Italy

Katie59
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi.  I’m on holiday in Italy but can’t send or receive texts, or search internet.  I’ve switched data roaming on and have trying switching phone off and then back on. Still no joy.  Have used phone aboard many times previously and can’t figure out what the problem is this time. Please advise.  Thanks 

Message 1 of 2
71 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 106075 Posts
  • 790 Topics
  • 5416 Solutions
Registered:

@Katie59 

As you have rebooted the phone, try manually searching for another network.

If you have an iPhone change the data APN to "mobile.o2.co.uk.

If none of the above works then you need to call O2 and ask them to remove the roaming bar on your account.

Best of luck and welcome to the forum.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
68 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 106075 Posts
  • 790 Topics
  • 5416 Solutions
Registered:

@Katie59 

As you have rebooted the phone, try manually searching for another network.

If you have an iPhone change the data APN to "mobile.o2.co.uk.

If none of the above works then you need to call O2 and ask them to remove the roaming bar on your account.

Best of luck and welcome to the forum.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
69 Views