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Can't get in touch with Credit Referrals Team

Thys_Paine
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have emailed the credit referrals team 3 times now, starting in July and the most recent email I sent this morning.

O2 are incorrectly marking my phone bill with 3 missed payments and then for the remaining months between contract start and now you're supplying no data at all...

You'll happily take my money but won't report it correctly to my credit file.

Can someone maybe poke the team to get them to get in touch and deal with this?

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madasaf1sh
Level 56: Guvnor
  • 3737 Posts
  • 26 Topics
  • 886 Solutions
Registered:

@Thys_Paine 

 

The current CRA reporting cycle for a lot of companies is currently broken with delays of upto 6mths in reporting timescales.  You will need to provide evidence the payments weren't late as they have a duty to record any late payments. 

 

If you think something is wrong with your credit report then log a dispute via the CRA - I have done this with Vodafone and Bulb and got them reversed a lot quicker than going direct.

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3737 Posts
  • 26 Topics
  • 886 Solutions
Registered:

@Thys_Paine 

 

The current CRA reporting cycle for a lot of companies is currently broken with delays of upto 6mths in reporting timescales.  You will need to provide evidence the payments weren't late as they have a duty to record any late payments. 

 

If you think something is wrong with your credit report then log a dispute via the CRA - I have done this with Vodafone and Bulb and got them reversed a lot quicker than going direct.

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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