on 09-05-2020 11:34
on 09-05-2020 11:57
on 09-05-2020 11:57
Hello @Kevacacia223
Welcome to the o2 Community Forum.
You will need to contact Customer Services regarding your difficulty.
This link will help.
Call early 08.00am and keep trying all customer services agents are dealing with this crises.
Best wishes
on 09-05-2020 12:21
on 09-05-2020 12:21
Try using Skype to contact customer service Guide: Coronavirus Community Help and Support