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Level 1: Joiner
Posts: 12
Registered: ‎06-08-2018
Accepted Solution

Can't get 4G

I recently moved from TalkTalk 3G to O2 and am in a 4G area but my iPhone 7 only shows 3G!  What do I need to do? Caan't find any help on the website!

Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Can't get 4G

@cglover2 call o2 on 202 and ask them to add the iData for iPhone bolt on to your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 12
Registered: ‎06-08-2018

Re: Can't get 4G

Thanks MI5, just called and they told me to wait 24 hours and then 'Reset Network Settings' in settings! So I should know in 24 hours if this works.

 

I'm surprised this wasn't done automatically when I was set up!

Posts: 71,490
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Registered: ‎14-01-2013

Re: Can't get 4G

[ Edited ]

@cglover2  Did they add the iData bolt on?

*The Game Is On*


Level 1: Joiner
Posts: 12
Registered: ‎06-08-2018

Re: Can't get 4G

Not too sure, he wasn't specific, just that he had made the change and that it would take 24 hours to work!

Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Can't get 4G

Just reboot the phone in about an hour and it "should" have gone through OK.
If not, it will change when o2 run the system maintenance around midnight tonight.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,001
Registered: ‎18-04-2018

Re: Can't get 4G

Hi @cglover2, and welcome to the forum Wave I hope the change Customer Service has made will fix this for you, please let us know if there's any progress throughout the day or tomorrow slight smile

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iPhone 11 megathread! - Find out the latest info on the i Phone 11!
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Level 1: Joiner
Posts: 12
Registered: ‎06-08-2018

Re: Can't get 4G

Just a final update, MI5 was right I reset my network settings about 2.00pm and voila 4G.  Obviously the 24 hour comment was a worst case scenario.

 

Once again, I would just comment that I am surprised I had to go through this process, would have thought this should have been done on account/sim/set-up.

 

Got there in the end though, thanks again to MI5 for your assistance and advice.

Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Can't get 4G

Glad you're sorted mate Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,001
Registered: ‎18-04-2018

Re: Can't get 4G

[ Edited ]

Good to hear it's now working @cglover2, thanks for letting us know smiling

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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