Can't get 4G

[cglover2]

I recently moved from TalkTalk 3G to O2 and am in a 4G area but my iPhone 7 only shows 3G!  What do I need to do? Caan't find any help on the website!

[MI5 · Accepted solution]

@cglover2 call o2 on 202 and ask them to add the iData for iPhone bolt on to your account.

[cglover2]

Thanks MI5, just called and they told me to wait 24 hours and then 'Reset Network Settings' in settings! So I should know in 24 hours if this works.

I'm surprised this wasn't done automatically when I was set up!

[Cleoriff]

@cglover2  Did they add the iData bolt on?

[cglover2]

Not too sure, he wasn't specific, just that he had made the change and that it would take 24 hours to work!

[MI5]

Just reboot the phone in about an hour and it "should" have gone through OK.
If not, it will change when o2 run the system maintenance around midnight tonight.

[EmilieT]

Hi @cglover2, and welcome to the forum  I hope the change Customer Service has made will fix this for you, please let us know if there's any progress throughout the day or tomorrow 

[cglover2]

Just a final update, MI5 was right I reset my network settings about 2.00pm and voila 4G.  Obviously the 24 hour comment was a worst case scenario.

Once again, I would just comment that I am surprised I had to go through this process, would have thought this should have been done on account/sim/set-up.

Got there in the end though, thanks again to MI5 for your assistance and advice.

[MI5]

Glad you're sorted mate

[EmilieT]

Good to hear it's now working @cglover2, thanks for letting us know