Can't find proof of offer

[KK9]

Hello everyone, 

I recently upgraded my tariff last January, and during the Jan sales, there was an offer on so the first six months of my tariff would be £6.00 instead of £10.00. The first two months went through with no issue, but now the tariff has reverted back to £10.00. I got in touch with 02, who said they could find no record of such an offer. When I look up my bills, it simply tells me what the tariff is usually. I get the same result when I go to the 'my orders' section of 02. I can find no trace of this offer anywhere, despite my last two bills going through as £6.00. Can anyone help with this?

Thank you!

[MI5]

@KK9 

Have your checked your bolt ons?

Guide: Where is my discount or Extra Data? 

[KK9]

Thanks MI5, 

Yes, I've checked the bolt ons, and nothing is there, unfortunately. What especially baffles is that two bills went through as though the offer was there, and it seems to have vanished!

[MI5 · Accepted solution]

@KK9 

I think I'd call payment management.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[KK9]

Thank you, MI5!

[MI5]

@KK9 

Good luck mate