Can't download any bills, constantly the same error

[mw2020]

For whatever reason i can't download any of my bills which I need to claim cashback, this is happening on the internet explorer and google chrome browsers, as well as chrome on my Pixel 3a XL. 

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Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1036365447&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=06f54c4a-3276-44f4-b7dd-4959365728d3
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 14/07/2020 21:36:18 "

[MI5 · Accepted solution]

@mw2020 

Try Edge browser?

[mw2020]

of course it worked on edge  Thanks for your help and have a nice day!  

[MI5]

You're welcome