cancel
Showing results for 
Search instead for 
Did you mean: 

Can't download and print latest Bill

AGP
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Every time I try to download my Bill I get a page dispalying an error message, anyone else affected or just me? I've redacted the second half of the URL as it appears to have account number information.O2 bill error.JPG

Message 1 of 3
870 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144168 Posts
  • 634 Topics
  • 27626 Solutions
Registered:

@AGP 

This is a problem that crops up from time to time. 

Try clearing your cache and cookies or try a different browser. 

Mid no help, call customer service on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 3
860 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 144168 Posts
  • 634 Topics
  • 27626 Solutions
Registered:

@AGP 

This is a problem that crops up from time to time. 

Try clearing your cache and cookies or try a different browser. 

Mid no help, call customer service on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
861 Views

AGP
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

@MI5 wrote:

@AGP 

This is a problem that crops up from time to time. 

Try clearing your cache and cookies or try a different browser. 

Mid no help, call customer service on 202


Thanks for your reply. I’ve tried accessing from different devices, browsers and also followed your advice to clear cache/cookies. I’ll raise it with customer services, they’ll probably be able to email me an invoice if I can’t download one.
Message 3 of 3
843 Views