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Can't contact 202 due to poor reception and want to cancel contract

KimH123
Level 1: Joiner
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on ‎07-10-2024 07:24

on ‎07-10-2024 07:24

I want to cancel my contract and have already requested my PAC code. How do I give O2 my notice? I've tried the virtual assistant which is useless, and I can't find an email address. The signal on my phone is awful and so I can't call the 202 number. Has anyone found an email address? Or is requesting the PAC code enough?

 

Thanks!

Kim

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japitts
Level 8: Talented
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on ‎07-10-2024 08:04

on ‎07-10-2024 08:04

Giving your PAC to a new provider serves to port your number and cancel your existing contract.

Requesting your PAC but not doing anything else with it won't have the same effect.

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MI5
Level 94: Supreme
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on ‎07-10-2024 08:05

on ‎07-10-2024 08:05

@KimH123 

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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