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Can’t call out or receive calls (iPhone 11 pro)

BellePumpkin
Level 1: Joiner
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I’ve just switched from EE to O2 about two weeks ago. I feel calls used to work fine, but until about 3 days ago, I get no rings calling someone and it’s completely silent when someone calls me. If i answer a call there is nothing then the call fails a few seconds later.
I’m really frustrated and tired with this. I’ve reboot the phone and plan to try my sim in another phone in our household who has also just switched to O2, but their calls are working perfectly.
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MI5
Level 94: Supreme
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@BellePumpkin 

Ask customer service to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151837 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@BellePumpkin 

Ask customer service to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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