Solved: Can't afford to pay

Anonymous · ‎06-11-2016

Hi guys, first post

Basically, I've never missed a payment in the 10 years or so I've been with o2 but I've recently switched jobs so can't afford to pay on my usual day. I get my bill at the start of the month and the direct debit is set up for the 16th (previous payday) but now I won't be able to pay until around 1st of next month. I can't see o2 moving it that far ahead so what're my options?

MI5 · ‎06-11-2016

You must call CS and explain. They will help you with sorting it out, but do not just ignore it as this could lead to disconnection.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-11-2016

You must call CS and explain. They will help you with sorting it out, but do not just ignore it as this could lead to disconnection.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-11-2016

As @MI5 says it's important to do this asap. Some people never contact O2 for problems like this and then they are given a default. Pleased you came here to ask first @Anonymous Best of luck with it...

Veritas Numquam Perit

MI5 · ‎06-11-2016

Indeed....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-11-2016

I'd never just leave it! ill contact them tomorrow and see what the score is. Thanks guys!

MI5 · ‎06-11-2016

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Can't afford to pay

Switch up query

Uber & texts from them in the USA

Tariff change

DPD - Return to sender? What happens now

Not receiving incoming texts and calls