on 01-12-2020 18:58
on 01-12-2020 19:04
on 01-12-2020 19:04
01-12-2020 19:26 - edited 01-12-2020 19:27
01-12-2020 19:26 - edited 01-12-2020 19:27
You'll need to call customer service.
There will be a bar on the account from when phone was reported lost or stolen.
O2 place two bars so I guess only one was lifted when sim was activated.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.