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Can’t access my final bill

BSG
Level 1: Joiner
  • 1 Posts
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I’ve recently ported my number to another provider and need access to my final bill, however, as the number has already ported when I log into myO2 it states that I don’t have any products. I’ve received an email from O2 that my final bill is ready to view but it isn’t there on myO2. I’ve tried contacting O2 but I can’t get access to the app for live chat and can’t find a phone number for support. Can anyone help please?

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TallTrees
Level 45: Knowing
  • 8637 Posts
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Hi @BSG 

Welcome to the o2 Community forum 

You can access help from o2 customer services  through social media 

Facebook  twitter and Instagram 

Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
  • 8637 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hi @BSG 

Welcome to the o2 Community forum 

You can access help from o2 customer services  through social media 

Facebook  twitter and Instagram 

Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 127068 Posts
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Registered:

@BSG 

Have you tried your MyO2 through a web browser? 

https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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