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Can't access my account

Jonjames38
Level 1: Joiner
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Hi, I'm trying to access my account but each time I try to log in I get a message i will be texted a code, unfortunately I can't receive this as the number associated to the account is for a tablet which we lost a while ago.  I've updated the mobile number on the account but it's still showing the old number to verify it.  Is there anyway this can be changed so I can access my account and receive the verification code.  Thank you

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MI5
Level 94: Supreme
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@Jonjames38 

If you've added another number you should be able to select it from a drop down menu on the page requesting the code.

If not, contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Jonjames38 

If you've added another number you should be able to select it from a drop down menu on the page requesting the code.

If not, contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jonjames38
Level 1: Joiner
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Thank you, it doesn't seem to show on the dropdown but when i view my details the new number shows in there.  I'll have another look and if can't solve it will ring customer service.

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