Can’t access my account
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on 07-03-2024 19:53
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on 07-03-2024 20:00
Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-03-2024 22:48
I have the same issue and O2 are not helpful at all, they gave me an O2 email to log in and still cannot access my details on MyO2 or web.
I made a complaint, not sure how I can solve this. I deleted and reinstalled MyO2 multiple times but I am not willing to reboot my phone for an app. Any suggestions?
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on 09-03-2024 22:53
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on 09-03-2024 22:53
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on 09-03-2024 23:04
I am going to persist even if I have to go to their main office, they don’t want me to reach that stage 😡
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on 10-03-2024 07:07
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on 10-03-2024 07:07
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on 10-03-2024 09:56
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on 10-03-2024 09:56
I was under the impression that "rebooting" means something more complex than switching off and on again. In my case, I tried this multiple times and still did not work.
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on 10-03-2024 10:03
I have the solution for everyone who has O2 and Virgin Media accounts and not being able to access My O2. Basically, you cannot use the same email for both O2 and Virgin Media. No matter how many times I called them, this was the only way. You will have to provide a different email address which will be your username, create a new password, create a new memorable word and only then you will be able to access MyO2.
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on 10-03-2024 10:06
Please read my reply down the page, if you have O2 and Virgin Media, this is what you need to do.
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on 10-03-2024 10:45
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on 10-03-2024 10:45
Clearly this does not affect everyone - but it may be possible in your case that you already have an account, perhaps tied to a different number, that is preventing you from using your VM address as your O2 address - it should be possible for O2 to help identify this type of issue - have you tried asking the Social Media Team via Twitter/X, or Facebook or Instagram, @Toni77? Note you may have to nudge O2 a few times over 2 or 3 days via your chosen Social Media channel until they actually engage with and respond to you, but it does work. Meantime, the "new e-mail address" think is just a kluge:
Social Media links for O2 (and VM) just below. Handy tip, but not permanent.

